hi17 Terms and Conditions

3.1 Deposit Methods and Limits

hi17 supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, BRAC Bank, and various other scheduled banks). The minimum deposit amount for each method is ৳200.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. It is recommended to withdraw using the same method used for the deposit. Withdrawals are generally processed within 15 minutes to 2 hours. Large withdrawals or those requiring verification may take additional time.

3.3 Account Verification

Before processing a withdrawal, hi17 may request identity verification (KYC). Failure to provide the required documents on time may delay the withdrawal process.

3.4 Transaction Responsibility

hi17 is not responsible for funds sent to an incorrect account number or mobile number. Users are solely responsible for ensuring the accuracy of transaction details.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000; depositing ৳32,000 or more gives the maximum bonus of ৳15,000, making the total balance ৳47,000.

4.2 Wagering Requirement

The welcome bonus has a wagering requirement of 25 times, calculated on the bonus amount only (not on the combined total of deposit and bonus). Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before winnings from the bonus can be withdrawn.

4.3 Bonus Usage Terms

• If a bonus is not used within a specified time limit, it will be cancelled.
• Bonuses cannot be withdrawn directly — only winnings earned through wagering are eligible for withdrawal.
• hi17 reserves the right to modify or cancel any bonus program.
• Withdrawing real money before the wagering conditions are met will result in the bonus being cancelled.

4.4 Bonus Abuse

If hi17 determines that a user is abusing the bonus system (for example, through artificial wagering or use of multiple accounts), hi17 reserves the right to cancel that bonus and any associated winnings, and to close the account.

7.1 Data Collection

hi17 collects personal information for the purpose of providing its services, ensuring security, and improving the user experience. Full details of how data is used can be found on our Privacy Policy page.

7.2 SSL Encryption

hi17 uses industry-standard SSL encryption to protect your personal and financial information. However, some level of risk always exists when transmitting data over the internet; by using the platform, users accept this.

7.3 Sharing Data with Third Parties

hi17 never sells your personal information to third parties for marketing or commercial purposes. However, necessary information may be shared with approved partners where required for service delivery, technical support, or legal obligations.

8.1 Gambling Risks

Online gaming carries financial risk. hi17 encourages users to play responsibly and within their means. Play for entertainment — not as a way to solve financial problems.

8.2 Self-Exclusion Feature

If a user feels their gaming habits are getting out of control, they can contact the hi17 support team to request a temporary or permanent account suspension.

8.3 More Information

For detailed guidance and support on responsible gaming, visit our Responsible Gaming page.

9.1 Service Warranty

hi17's services are provided on an "as is" basis. hi17 makes no warranties, either express or implied, including but not limited to: warranties of fitness for a particular purpose or freedom from defects.

9.2 Liability for Damages

hi17's maximum liability for any direct, indirect, or incidental damages arising from use of the platform will be limited to the amount of the user's most recent transaction deposited into their account. Users consciously accept gaming risks themselves.

9.3 Third-Party Content

The hi17 platform may contain content from third-party games or services. hi17 is not responsible for the accuracy or reliability of such content.

10.1 Account Closure by User

Any member may request to close their account at any time through the support team. Available balance (subject to conditions) may be withdrawn before the account is closed.

10.2 Account Closure by hi17

hi17 reserves the right to close any account without prior notice in the following circumstances:

• Violation of any clause of the Terms.
• Providing false or fraudulent information.
• Bonus abuse or fraudulent activity.
• Suspicion of money laundering.
• Legal or regulatory reasons.

10.3 Balance of Closed Accounts

For accounts closed due to a violation of the Terms, hi17 reserves the right to forfeit the balance. The valid balance of accounts closed for legitimate reasons will be returned.

11.1 Dispute Resolution Process

If a dispute arises, first try to resolve it by contacting the hi17 support team directly. Our support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.

11.2 Final Decision

hi17's decision shall be considered final in resolving all disputes, unless the user files an appeal with clear evidence. hi17 will respond to appeals within a reasonable time.

12.1 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between hi17 and the user. No oral or written commitments outside of these Terms are binding.

12.2 Severability

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue in full force and effect.

12.3 Waiver

If hi17 does not exercise any right under these Terms in a particular instance, that does not prevent hi17 from exercising that right in the future.

12.4 Contact

If you have any questions or concerns about these Terms, please contact our support team at: [email protected]. We are also available 24 hours a day, 7 days a week via live chat.