hi17's Privacy Policy

1 Introduction & Scope

Welcome to the hi17 platform. This privacy policy explains how hi17 ("we", "us") collects, uses, stores, and where necessary shares your personal information with third parties.

By using hi17's website and services, you are considered to have accepted all terms of this privacy policy. This policy applies to all hi17 services — online gaming, betting, payment processing, and customer support.

If you have any questions or concerns about this policy, contact us at [email protected] or through 24/7 live chat.

2 What Information We Collect

hi17 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• National ID or passport number (for identity verification when required)
• Email address and phone number
• Permanent address

2.2 Financial Information

• Payment details required for bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus usage details

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Site access times and page visit data
• Gaming activity and betting history
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with us via live chat and email
• Details of complaints or support requests

3 How We Collect Information

hi17 collects your information in the following ways:

• Directly from you: When you register an account, update your profile, fill in a payment form, or contact customer support.
• Automatically: When you browse our platform or play games, through cookies and log files.
• Through third parties: Verification data from payment providers or fraud prevention services.

4 Purpose of Data Use

hi17 uses the collected information for the following purposes:

4.1 Service Delivery and Operations

Creating and managing your account, ensuring gaming and betting services, processing deposit and withdrawal transactions, and managing bonuses and promotions.

4.2 Identity Verification and Security

Verifying user age (21+), preventing fraud and money laundering, ensuring account security, and maintaining responsible gaming policies.

4.3 Communication and Customer Support

Sending important account notifications, providing support via live chat and email, and resolving your requests or complaints.

4.4 Service Improvement and Analytics

Monitoring and improving platform performance, conducting analysis to enhance the user experience, and resolving technical issues.

5 Data Sharing and Disclosure

hi17 never sells your personal information or transfers it to third parties for marketing purposes. Information may be shared in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket, Upay, and banks (such as Dutch-Bangla Bank, BRAC Bank) — only the information necessary to complete transactions.
• Technology partners: Software service providers that help operate the platform, who work under strict confidentiality agreements.
• Legal obligations: To comply with a court order or lawful directive from a government authority.
• Fraud prevention: With relevant service providers in the investigation of fraud or money laundering.

In any of the above cases, only the necessary information is provided to third parties, and they are required to comply with hi17's privacy standards.

6 Data Protection and Security

hi17 applies industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are secured with SSL/TLS technology.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Restricted Access: Only authorized staff can access your information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall Protection: Advanced firewalls and intrusion detection systems are used to prevent unauthorized access.

However, no one can guarantee complete security on the internet. We therefore ask that you keep your account password private and do not share it with anyone.

7 Cookies and Tracking Technologies

The hi17 website uses cookies and similar technologies to improve your experience and ensure the smooth operation of the platform.

7.1 Types of Cookies

• Essential Cookies: Maintain login sessions and ensure core platform functionality — without these, the site does not work properly.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Collect site usage statistics, which help us improve our services.

7.2 Cookie Control

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some hi17 features to not work properly.

8 Data Retention Period

hi17 retains your information for as long as it is necessary to provide services and meet legal obligations:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and identity verification documents may be kept for a specified period in accordance with applicable law.
• Marketing Data: Deleted as soon as you withdraw your consent.
• Technical Logs: Generally deleted automatically after a set period.

9 Your Rights and Choices

As a registered user of hi17, you have the following rights regarding your personal information:

9.1 Right to Access

You can contact us at any time to find out what information we have collected about you.

9.2 Right to Correction

If your profile contains any incorrect or outdated information, you can request a correction. Most information can be updated directly from your account settings.

9.3 Right to Deletion

In certain circumstances you may request the deletion of your information. However, financial transaction and identity verification data may need to be retained for a specified period for legal reasons.

9.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Important service notifications (transaction confirmations, security alerts) will continue to be sent.

To exercise any of the above rights, email [email protected] or contact us via live chat.

10 Protection of Children and Minors

hi17 provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration. If we are informed that a minor's information has been collected, we will delete it immediately and close the associated account.

If you know that a minor is using hi17, please notify us at [email protected].

11 Policy Changes

hi17 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform.

If you continue using hi17 after any changes, it will be considered that you have accepted the updated policy. We therefore recommend that you revisit this page occasionally.

The date of any change will always be shown at the top of the page as "Last Updated".

12 Contact Us

For any questions, concerns, or complaints about this privacy policy or your personal information, contact hi17:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support is available in Bengali and English

We aim to respond to your inquiry as quickly as possible. For privacy-related requests, we may need to verify your identity to ensure the security of your information.