hi17's Commitment to Responsible Gaming
hi17 believes gaming should be a source of entertainment — not stress or hardship. Our safety tools and guidelines are here to keep you protected and in control at all times.
What Is Responsible Gaming?
Responsible gaming means enjoying gaming within your own means and limits. At hi17, we want you to have fun — but never in a way that negatively affects your daily life, relationships, or finances.
Gaming is a leisure activity, and it should always stay that way. Our platform offers a range of protective tools to help you monitor and manage your gaming habits. You can set deposit limits, take a temporary break, or close your account entirely if needed.
All registered players at hi17 must be 21 years of age or older. We strictly prohibit gaming by minors and follow an age verification process to ensure this.
Age Limit
hi17 is only for individuals aged 21 and above. Gaming by minors is strictly prohibited.
Our Safety Tools
hi17 provides a number of proactive tools to keep you safe and happy. These can be activated at any time from your account settings.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.
Time-Out
Need a break? You can temporarily close your account for 24 hours to 30 days. Logging in or gaming will not be possible during this period.
Self-Exclusion
If you feel gaming is getting out of control, you can exclude yourself for an extended period or permanently. Contact our support team to begin this process.
Gaming History Review
View a full history of your gaming sessions, deposits, and withdrawals at any time. Understand your own patterns and make informed decisions.
Loss Limit
Set in advance how much you are willing to lose within a given time period. Once the limit is reached, your session will end automatically.
24/7 Support
If you have any concerns about gaming, our support team is always here. Reach us via live chat or at [email protected] — assistance is available in both Bengali and English.
Recognise the Warning Signs
If any of the following apply to you, it may be time to take a break or seek help.
- You are betting beyond your financial means or borrowing money to play.
- You are placing more bets to try to recover money you have lost.
- You are prioritising gaming over family, friends, or work.
- You want to cut back on gaming but cannot, or you feel you are losing control.
- You are lying about or hiding your gaming from others.
- Gaming is causing you anxiety, depression, or sleep problems.
Contact Us
If you are struggling, do not try to face it alone. hi17's support team is always ready to help you make the right decision.
Live Chat — 24/7
Log in to the hi17 website and speak with us via live chat at any time. Support is available in Bengali.
Email Support
[email protected] — requests related to self-exclusion or setting limits can also be made by email.
Deposit & Withdrawal Limits
Financial Limit Details
A minimum of ৳200 is required per transaction for each payment method.
The minimum withdrawal amount is ৳500.
Processing is typically completed within 15 minutes to 2 hours.
bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, Islami Bank, and BRAC Bank).
Responsible Gaming Tips
- Set a budget before you start betting and stick to it.
- Do not think of gaming as a source of income — it is entertainment.
- Take regular breaks and spend time on other activities.
- Do not game when you are under the influence of alcohol or feeling stressed.
- Keep your device out of reach of minors.
- Actively use hi17's deposit limit and time limit tools.
Self-Exclusion Process
If you feel gaming is causing problems in your life, hi17's self-exclusion feature is available for you. It is a voluntary step that closes your account for a set period or permanently.
While self-exclusion is active, you will not be able to log in, make deposits, or take part in any games. hi17 will also not send you any promotional messages during this period.
To start the self-exclusion process, contact us via live chat or send an email to [email protected] and let us know your decision. Our team will act promptly. The exclusion process is completely free and confidential.
If the self-exclusion period ends and you feel you need more time, you can request an extension. We are always here for you.
Our Security Commitment
hi17 is a safe and reliable platform. We are committed to SSL encryption and fair play principles.
- Age Verification Process
- SSL Encryption Protection
- Fair and Transparent Gaming
- 24/7 Support Service
- Fast Withdrawals — 15 Minutes to 2 Hours
Protection of Minors
Gaming at hi17 is only for those aged 21 and above. We are committed to preventing minors from participating in gaming.
Password Protection
Keep your account password secure and away from children.
Device Security
Always log out after gaming — especially on shared devices.
Age Verification
Age verification is required at registration. Providing false information will result in account closure.
Report It
If you suspect a minor is gaming, let us know immediately.
Play Safe, Enjoy Responsibly
Log in to hi17 and set your deposit limits and safety tools today. If you have questions, check our FAQ.